When I train folks I am frequently asked about poor performance issues or handling performance-based challenges. Leaders capable of changing the focus from excuses and rationalization to removing the roadblocks that inhibit great performance should be held out as role models.
Here are some questions you can ask when you hear someone rationalizing inferior performance:
1. Instead of asking why someone has not met a goal, ask what he or she is doing to get there.
2. Ask, “Do you need help?”
3. Ask, “What stands in your way?”
Next week in Part 2: six questions leaders must ask themselves in terms of their own performance!
Bob Prosen is president and CEO of The Prosen Center for Business Advancement®, where he teaches business leaders how to rapidly increase performance and profits. He is listed in The International Who’s Who of Entrepreneurs. Visit his website at www.bobprosen.com.
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