After we answer the telephone, insensitive callers barge right into a conversation and jabber away, as though no matter what we are doing, their issue is more important. Never mind the fact that we just hit our stride on a project or just stepped out of the shower.
Sensitive callers recognize they are interrupting and are careful to first get permission to proceed. They say something like “I hope I didn’t catch you at a bad time” or, “I’m sorry for the interruption, do you have time for a question?”
Demonstrating to others we are sensitive about their time is the mark of a professional.
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